Online Grievance Redressal Mechanism

Introduction

In accordance with the vision and commitment of Mithila Institute to upload transparency, accountability, and responsiveness, this document formalizes the establishment of an Online Grievance Redressal Mechanism (OGRM). The mechanism is intended to provide an efficient, accessible, and secure platform for stakeholders to raise their concerns and ensure timely resolution.

Objective

The primary objectives of the Online Grievance Redressal Mechanism are:-

  • To provide a seamless and user-friendly platform for stakeholders to submit their grievances.
  • To Facilitate timely and effective resolution of complaints through a structured process.
  • To foster trust and transparency in institutional processes.
  • To collect and analyze grievance data for continuous improvement.

Online Grievance Redressal Mechanism

Dr. Priyanka Jha

Chairperson

Rajbhushan Gupta

Member, HOD

Dr. Suman Kumar

Member

Md. Shahnawaz Alam

Member

Md. Haider Ali

Member